Return & Refund Policy

At Sizzlebk, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a comprehensive return and refund policy to ensure your peace of mind.

Requesting a Return Merchandise Authorization (RMA)

A Return Merchandise Authorization (RMA) must be requested from Sizzlebk within 14 days from the date of receipt of shipment. To request an RMA, contact our Service Team at contact@sizzlebk.com.

Order Cancellation

We process orders very quickly to ensure fast delivery. Please double-check your order details immediately after placing it. Changes can only be made within 5 hours. After this period, we cannot modify your order. Contact contact@sizzlebk.com right away if you find any mistakes.

Before shipment:

• Orders canceled prior to shipment are free of charge.

After shipment:

•  If the order has already shipped, a $150 processing fee will be deducted from your refund.

Exchanges

Before Shipping:

• Free replacement for products of the same price.
• If you wish to upgrade or change to a different model, you will be responsible for any price difference.

After Shipping (In Transit):

• Orders that have been shipped but not yet received cannot be exchanged.

After Delivery (within 14 days):

• The product must be unused, with the electric bike’s odometer showing less than 10 miles, and free from dirt, dust, or odor.
• Customers are responsible for the $150 return shipping costs.
• If you wish to exchange for a different model, you will be responsible for the $150 shipping cost plus any price difference.

Returns

• You may initiate a return within 14 days of delivery. Returns after this period will not be accepted. To start the process, contact us at contact@sizzlebk.com for approval. Returns without prior approval will not be accepted.
• If you refuse delivery of a package, a $150 fee will be charged.
• Return Address: 820 S Wanamaker Avenue, Ontario, California 91761

Eligibility for Return

• The product must be unused, with the electric bike’s odometer showing less than 10 miles, and free from dirt, dust, or odor.
• Customers are responsible for the $150 return shipping fee.
• Used items are not eligible for return.

Damaged or Defective Products

• If you receive a damaged or defective product, contact us within 7 days of delivery with photos or videos of the damage.
• We will replace the damaged parts or provide compensation, and cover the return or exchange shipping costs.

Important Notes

• Returns for reasons other than product defects (non-quality issues) will incur a $150 return shipping fee.
• Returns will not be accepted for used products, batteries, special orders, sale items, gift cards, or gift orders, except in cases of confirmed product defects covered under warranty.
• For any return inquiries, please contact us at contact@sizzlebk.com.

Additional Information

• Once your return or exchange request is approved, you will receive an RMA. Do not ship returns without first receiving the RMA.
• Please notify us with the tracking number once your return has been shipped.
• After we receive and inspect your return, we will process the exchange or refund within 3–6 business days. Refunds may take an additional 3–5 business days depending on your bank.
• Refunds will be credited to the original payment method. Note that your bank or credit card company may take additional time to process the refund.
• Unauthorized returns may be subject to a 15% restocking fee and may be returned to the sender.

 Return & Refund Details

Question	Answer
Does the return have to include all accessories?	Yes
Does the return require the original packaging?	Yes. Sizzlebk is not responsible for any damages to the product made during shipping.
When will the refund be executed?	After we have received the return package or when the customer returns the product to our warehouse and inspected the condition of the returned product.
When do we execute the replacement?	After we have received the return package or when the customer returns the product to our warehouse and inspected the condition of the returned product.
Refunds for delivery costs	1. The buyer is responsible for $150 return shipping costs for non-defective or no-longer-needed products. When we make a refund, the shipping fee will be deducted.              2. Sizzlebk is responsible for the return shipping cost for defective products.
Refund time limit	After 14 days return period, we cannot offer you a refund on your product.
Return RMA validity	14 days from the date the RMA was created.
Quality issues	Refer to Warranty Policy.
Received wrong goods	Free exchange or full refund upon receiving the wrong item sent.
Damaged or missing accessories	We'll send the replacement accessory or damaged parts.
The package cannot be delivered or carrier lost package	Replacement or refund. Does not cover carrier confirmed delivery.
The customer cancels the order before the package is shipped	No charge.
Price match refund	Prices in different periods may be different due to promotions, and we are unable to provide refunds for the price difference.
The customer provides the wrong delivery address	If not shipped, no charge will be made. If shipped, a change fee of $50 applies. If delivered, please contact the carrier.
The customer refuses to accept the package	We will deduct a $150 shipping fee for electric bikes.